Your entry into EPLAN Global Support
EPLAN Solution Center for software service customers
With our online support system, the "EPLAN Solution Center", you as a software service customer receive comprehensive support through more efficient processing of your individual application questions. This accelerates your process and enables us to reply faster to you on questions that urgently need clarification. Additionally you can track the status of your tickets at any time.
How it works in EPLAN
Creating a support question from the EPLAN Platform.
EPLAN Support for subscription customers
As a customer of our licence subscription services, we offer you comprehensive support.
We provide support for your application questions about the EPLAN Platform. We’re also available for any questions you might have about EPLAN Cloud products.
Our experts will start processing your request no later than four hours after submission to provide you with a solution as quickly as possible.
Our EPLAN Support experts answer your questions in your national language and also in English.
Conveniently ask your questions online through the EPLAN Solution Center.
You can reach EPLAN Support Monday through Friday, during our local office hours.
You can view the current processing status of your support request at any time using the ticket tracking. If you wish, you can also access the status of all the tickets that have been created for your customer number.
You can take advantage of our comprehensive database at any time, with useful tips for using your software.
eLearning with EPLAN
After logging in to www.eplan.com you will receive exclusive access to numerous online tutorials all about our software solutions from the EPLAN Platform 2022.
eLearning with EPLAN
After logging in to www.eplan.com you will receive exclusive access to numerous online tutorials all about our software solutions from the EPLAN Platform 2022.
No Software Service yet? Inform yourself about our services.
Do you have any questions or need further information about the software service? We are happy to help – just give us a call or send us an E-Mail!
Phone +49 (0)21 73 / 39 64 - 111
Fax +49 (0)21 73 / 39 64 - 40 111
*Data Protection
For the worldwide operation of the EPLAN Solution Center, EPLAN uses a solution which is provided by an external technical service provider. The data processing can also take place outside of the EU. The service provider is obligated to comply with the applicable level of data protection in Germany (including appropriate technical and organizational measures for data security) and to comply with the instruction of EPLAN in the collection, processing and use of personal data.
